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Frequently Asked Questions

We've compiled a list of answers to common questions.

We provide Shared Web Hosting and managed WordPress Services hosted on CloudLinux and LiteSpeed Servers. 

We accept various payment methods including credit cards, cryptocurrency via Coin Payments, and international payments through Wise. Choose the option that suits you best at Sulana Host.

Coin Payments is a crypto gateway service we provide. It is handled by Coin Payments. All crypto payments are secured. We will provide you with Wise bank details which will vary subject to your country of residence. For example if you are from USA you will be given USA bank details, for UK you will be provided UK bank details and vice versa.

We will upload the guide for transferring website from one host to another. We provide free website migration when you purchase a web hosting package. To avail migration service your previous web hosting should be based on cPanel.

Yes we can transfer your website from Wix to WordPress.


When you select bank transfer we will email you the bank details where you would have to make a payment. Bank details would vary subject to your country of residence. 

It is because of the regulations of Wise and countries. Business accounts payments are often rejected and returned back with fee deducted by Wise. Rest assured when your payment is received we will activate your account. If you had to pay any fees during the transfer we will add the same amount credits to your account which you can use to pay for services.

Credits are valid for as long as you want in your account. They will never expire.

When you select Coin Payments as your payment method it will redirect you to Coin Payments secure site. You will be given an address where you have to send the exact amount of Coin Payments. You will have 24 hours time period to make a payment. 

You don’t have to worry about it. You can send the remaining amount and it will be combined for you. After you make a payment you will get confirmation email and your package will be activated. Shortly you will receive your login details. 

Check your spam folder. If it’s not there we send it to you again. For any delays on our side we will add credits to your account which you can use to pay for services.

We provide 30 days money back guarantee. If you are not satisfied with our services within 30 days you can ask for refund. Additionally we don’t charge for prorated billing during 30 days period. For payments made with crypto and bank transfer it’s not possible to get a refund due to volatility of crypto and refund for bank payments are impossible. Instead we will happily give you credits in your account which you can use to pay for services. 

LiteSpeed servers and Apache are different. LiteSpeed servers consume fewer resources and are 10x times faster than an Apache server. LiteSpeed servers are a clear winner when comparing with Apache servers.

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